Customer Services Administrator

We have an opportunity for a Customer Services Administrator to join our small team in the Department of Campus Infrastructure. 

Campus Infrastructure is a diverse and busy department covering the development, maintenance and upkeep of the University’s buildings.

The role is varied and the team acts as the central function to co-ordinate all maintenance work received from staff, working closely with the Office and Workshop teams to provide reactive and planned maintenance across the Estate. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department.

About you

1. You should be able to prioritise workload in a reactive environment and have: 
2. strong organisational skills.
3. previous experience in an administrative background.
4. excellent customer service and communication skills.
5. an ability to use your own initiate and problem solve.
6. be able to prioritise workload in a reactive environment.

A good understanding of Microsoft packages including Word and Excel is required but training will be given in the use of University specific software such as Archibus and Agresso.

Further information

1. This role is offered on a full-time (36.5 hours per week) permanent basis. Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important. 

What we can offer you

1. A very generous employer contributory pension scheme
2. Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
3. We are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
4. An excellent reward package that recognises the talents of our diverse workforce
5. A wide range of personal and professional development opportunities

Salary: Starting from £24,044, rising to £25,433

Contract Type: Full Time, Open Ended